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Terms of Service (“Terms”)

Last updated: October 12th 2026

For customers who accepted an earlier version, this version takes effect 30 days after publication, on November 11th 2026; active users are notified in-app.

Note for German speakers: Bitte beachten Sie, dass diese Nutzungsbedingungen auch in einer bestmöglichen deutschen Übersetzung verfügbar sind. Klicken Sie hier für diese Version.

Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the http://crankwheel.com/ and/or http://syna.is/ and/or http://meeting.is/ websites, the CrankWheel apps, browser extensions and other services (the “Service”) operated by CrankWheel ehf. (“CrankWheel”, “us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service, including customers, meaning parties who pay a subscription fee to use the Service, unless such customers have a separate written contract with us.

The Service is intended for business use. By accessing or using the Service you confirm that you are at least 18 years old and are acting for the purposes of your trade, business or profession, and you agree to be bound by these Terms. Your usage limits depend on your selected plan, free or paid, with plan limits defined on our pricing page. If you disagree with any part of the terms then you may not access the Service.

Content

Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material (“Content”). You are responsible for the Content that you post to the Service, including its legality, reliability, and appropriateness.

When posting Content to the Service, you are entitled to, subject to these Terms of Service use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of your rights to any Content you submit, post or display on or through the Service and you are responsible for protecting those rights. You agree that this license includes the right for us to make your Content available to users of the Service, who you decide that may also use your Content, such use to be subject to these Terms.

You represent and warrant that: (i) the Content is yours (you own it) or you have the right to use it and grant us the rights and license as provided in these Terms, and (ii) the posting of your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

You may not use a name for your organization’s account or reserve a URL for your organization unless that name and/or the customized part of the URL is a typical moniker for your organization or company (or yourself), and we reserve the right to modify organization account names and URLs should you be in breach of this provision or in cases of trademark violation or other legal actions where we are compelled to intervene.

Only one company/organization account should be created for use of CrankWheel by each organization, company or other entity, unless you are a paying customer and have signed an agreement with us in order to create multiple accounts within an organization. We reserve the right to combine accounts where we find multiple organization accounts being used by one organization.

Further, in the same spirit of each team working together sharing a single usage quota, for situations where team members are individual contractors working for the same entity, we reserve the right to collectively count all such team members’ usage towards a single quota even when accounts are not combined.

Acceptable Use

You must not use the Service: (a) in any way that is unlawful, fraudulent or harmful, or that infringes anyone’s rights; (b) in any way that causes, or may cause, damage to the Service or impairs its availability; (c) to send spam or unlawful marketing communications; (d) to distribute viruses or other malicious software; (e) for systematic or automated scraping, data mining or data harvesting; (f) to try to access accounts, systems or data that you are not authorized to access; (g) to copy, modify, reverse engineer or decompile any part of the Service, except as the law expressly permits; or (h) to resell, sublicense or provide the Service to third parties, except as your plan permits.

The following rules apply to recordings, screencasts, uploaded videos and other video or audio content that you create, upload, store or share using the Service (“Videos”):

  • You must not record any meeting, call or person unless every participant has been given any notice, and has provided any consent, that applicable law requires, including laws that require the consent of all parties to a recording.
  • You must hold all rights and permissions needed to upload, store and share each Video, including rights in any third-party material, music, images or likenesses that it contains.
  • You must not record or upload Videos that contain payment card data, passwords or other authentication credentials, government identification numbers or protected health information (as defined under HIPAA), and you must stop or pause recording while such information is shown or discussed.
  • When you share a Video by link, anyone who has the link may be able to view it. You are responsible for the people you share links with, and for disabling links that should no longer be available.
  • You must not use the Service as a general-purpose video hosting or distribution service, for example to stream entertainment or to serve videos embedded on public websites to the public at large.
  • We keep Videos for the retention period of your plan, and may delete them after that period ends, or as the DPA provides when your account ends. You are responsible for keeping your own copies of any Videos you need.

We may remove or disable access to any Video or other Content that we reasonably believe breaches these Terms, or that is the subject of a credible complaint of infringement or unlawfulness.

Subscriptions

Certain functionalities of the service may be available only to paying subscribers.

If you become a subscriber, you can easily cancel your subscription at any time. Cancellation takes effect at the end of the billing period you have paid for. There are no cancellation fees, and no refunds are provided for the current billing period, except as the DPA provides.

Prices exclude value added tax, sales tax and similar taxes, which you must pay in addition unless the price is stated to include them.

We may change our prices. A price change applies to your subscription from the start of your first billing period that begins at least 30 days after we notify you of it.

If you pay by invoice, payment is due within 30 days of receipt of the invoice unless the invoice states otherwise. We may charge interest on overdue amounts that you do not dispute in good faith, at 1% per month or the highest rate permitted by law if that is lower.

Processing of Personal Data

When you use the Service, we process Personal Data on your behalf as your processor (or service provider), and you are the controller (or business). Our Data Processing Addendum (“DPA”) forms part of these Terms and governs that processing, including our sub-processors, security measures, audits, personal data breaches and the return and deletion of data. If these Terms and the DPA conflict on the processing of Personal Data, the DPA prevails, except that the Limitation Of Liability section of these Terms applies to all liability under or in connection with the DPA.

You are responsible for having a lawful basis for the Personal Data that you process through the Service, and for giving any notices and obtaining any consents that the law requires.

You must not use the Service to process protected health information as defined under HIPAA unless you have accepted our Business Associate Agreement, and then only as it permits.

Confidentiality

Each party (“Receiving Party”) acknowledges that the other party (“Disclosing Party”) may disclose certain confidential or proprietary information in connection with use of CrankWheel’s services. For purposes of this section, Confidential Information means all non-public business, technical, or financial information—including, but not limited to, product designs, business strategies, customer data, pricing, trade secrets, and know-how—disclosed by the Disclosing Party to the Receiving Party (i) that is identified as confidential or proprietary at the time of disclosure, or (ii) that, given the nature of the information or circumstances surrounding its disclosure, reasonably should be considered confidential or proprietary.

Confidential Information belonging to CrankWheel (“Company”) includes (a) information regarding features, functionality, and performance of the software; (b) information provided by Company to Customer in connection with the use of the software or services; and (c) personal data, as defined by applicable data protection law, relating to Company’s employees, agents, or customers. Confidential Information of the Customer includes (a) all data and information provided by the Customer or its authorized users to CrankWheel’s software or services (“Customer Data”); (b) reports or content generated by Customer or its users using the software or services, excluding any intellectual property of the Company embedded in or related to such content; and (c) any other non-public information about the Customer’s business, employees, or end-users.

The Receiving Party agrees to:

  1. Use the Disclosing Party’s Confidential Information only as required to perform its obligations under these Terms;
  2. Disclose Confidential Information only to those employees, contractors, or affiliates who have a legitimate need to know and who are bound by confidentiality obligations at least as protective as those herein;
  3. Implement appropriate technical and organizational measures to safeguard Confidential Information—including personal data—against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, in accordance with applicable data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Exceptions: These obligations do not apply to information that the Receiving Party can demonstrate:

  • (a) is or becomes publicly available through no breach of these Terms;
  • (b) was rightfully in the possession of, or known by, the Receiving Party prior to receipt from the Disclosing Party;
  • (c) is independently developed by the Receiving Party without use of the Disclosing Party’s Confidential Information;
  • (d) is rightfully received from a third party without restriction; or
  • (e) is required to be disclosed by law, regulation, or court order, provided that (to the extent legally permitted) the Receiving Party shall promptly notify the Disclosing Party in advance and cooperate with any efforts by the Disclosing Party to limit or contest the disclosure.

Retention and Return: Upon the Disclosing Party’s written request, or upon termination of these Terms, the Receiving Party shall securely return or destroy the Disclosing Party’s Confidential Information, except that Customer Data is returned and deleted as set out in the DPA (which applies for this purpose to all Customer Data), copies in back-ups may be kept until they are deleted in the normal back-up cycle, and copies may be kept where retention is required by law or for legitimate regulatory compliance.

Use of Aggregated or Anonymized Data: Notwithstanding the above, CrankWheel may collect and use aggregated or anonymized information relating to the operation and performance of its software and services (“Anonymized Data”) for any purpose, provided such Anonymized Data cannot reasonably identify any individual or Customer, in accordance with applicable laws.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any possible claim that Content posted on the Service infringes the copyright or other intellectual property infringement (“Infringement”) of any person.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of “Copyright Infringement” of dmca@crankwheel.com and include in your notice a detailed description of the alleged Infringement.

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresenting that any Content is infringing your copyright.

Intellectual Property

The Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of CrankWheel ehf. and its licensors. The Service is protected by copyright, trademark, and other laws of both Iceland and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of CrankWheel ehf.

Apps From App Stores

Our wholly owned subsidiary CrankWheel Inc. publishes some of our apps in third-party app stores, such as Apple’s App Store. CrankWheel ehf. provides the Service that you use through these apps, under these Terms. The app store’s own terms also apply to your download and use of the app, and to anything that you buy through the app store, including the store’s billing, cancellation and refund terms. The app store operator is not a party to these Terms and has no obligation to provide maintenance or support for the app.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by CrankWheel ehf.

CrankWheel ehf. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that CrankWheel ehf. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Text messaging

CrankWheel is a screen sharing, web conferencing and video recording and sharing solution. One of the modes of having viewers join a screen share is to send them a text message after verbal consent to receive such message.

Only one message is sent per verbal consent, therefore message frequency is dependent wholly on how frequently a user participates in a CrankWheel meeting and gives verbal consent for having a single text message with a meeting link sent to them.

Users may reply STOP to any text message sent by CrankWheel, or send STOP to +13013294335, to stop receiving text messages. Users may reply HELP to any text message sent by CrankWheel, or send HELP to +13013294335, to receive customer care information.

The CrankWheel privacy policy is available at https://crankwheel.com/privacy-policy/

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

If you no longer wish to use your account, you may simply discontinue using the Service. If you wish to terminate your account and delete any personal data associated with the account, you may email support@crankwheel.com for assistance.

To cancel a paid subscription, if you are on one of our standard plans you may use the Account Management link included at the end of each billing statement (which you will receive either monthly or annually by email), or in all cases you may email us at support@crankwheel.com for help with cancellation.

Limitation Of Liability

In no event shall CrankWheel ehf., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of you or any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

To the maximum extent permitted by law, the total liability of CrankWheel ehf. and its directors, employees, partners, agents, suppliers and affiliates arising out of or in connection with these Terms or the Service, including under the DPA and any Business Associate Agreement, whether in contract, tort (including negligence) or otherwise, shall not exceed, in aggregate for all claims, the fees that you paid to CrankWheel for the Service in the 12 months before the first event giving rise to liability, or USD 100 if you have not paid any fees. In any case, we are not liable for any loss of profits, revenue, business, data, use or goodwill.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, such as liability for fraud or for death or personal injury caused by negligence.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

CrankWheel ehf. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Events Beyond Our Control

We are not liable for any failure or delay in providing the Service that is caused by events beyond our reasonable control, including failures of the Internet or of telecommunications networks, attacks on our systems, power failures, failures of third-party hosting or other service providers, labor disputes, changes in law, natural disasters, epidemics, war and terrorism.

Assignment and Subcontracting

You may not assign or transfer these Terms without our prior written consent. We may assign or transfer these Terms, including to an affiliate or to a successor in a merger, acquisition or sale of assets. We may subcontract any of our obligations; sub-processors of Personal Data are engaged as the DPA describes.

Notices

We may give you notices under these Terms by email to the address associated with your account, or within the Service. Notices to us must be sent to legal@crankwheel.com.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Iceland, without regard to its conflict of law provisions. The courts of Iceland (Héraðsdómur Reykjavíkur) have exclusive jurisdiction over any dispute arising under or in connection with these Terms or the Service.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms (including the DPA and, where you have accepted it, the Business Associate Agreement) constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us at legal@crankwheel.com.