Adding a visual element to sales calls is a no-brainer. Especially when all of your prospects are either sitting by a computer or have a smartphone in their hands or in their pockets.
The problem is that when you rely on sending documents via email or having people look at your website, you can find yourself on a different page than the prospect.
CrankWheel enables you to send a link to your screen-sharing session and they can open it in any device and any browser without a problem. You will see when they have joined the session, what they are focusing on and if they are no longer viewing your presentation.
Screen sharing is not only a powerful tool for telesales agents but can help field sales teams with a hybrid alternative that enables them to use their presentation skills on the phone and cut down the number of visits to each prospect. CrankWheel enables salespeople to hand over the control of a session to prospects that can in turn fill out forms.
You can fill out applications for your clients remotely in front of their eyes. Or turn the control over to and allow them to complete the form while you guide them.
The preview window shows you how your customer sees your presentation and where their pointer is. This gives you the opportunity to see when they are engaging with the presentation and whether they are paying attention.
Most of our enterprise clients use their CrankWheel stats as one of their KPIs. This is because they know that phone calls complemented with a screen sharing session increase their success rate and are an indication of an engaged prospect.
For both internal and external compliance, recording the session is a must. If there is any dispute, it’s easy to see what was shared during the session.
CrankWheel gives managers the option to jump on a session to give feedback to their team members to improve their presentation.
Your customer can be stuck in traffic or sitting by the pool. As long as they have an Internet connection and a device, they can view a live presentation.
The convenience and efficiency of a phone call combined with the visual engagement of an in-person meeting. During a call, you simply send your customer a link via email or with SMS and they can see what you are sharing in just seconds on any device and with any browser. When you need to cover complicated matters, it’s easier to use visual aids and show the customer what you mean.
With the screen-sharing functionality of CrankWheel, you can easily share visuals with customers. The co-browsing Remote Control feature of CrankWheel is used by sales people to get the contract finalized in the first call. The agent can start a screen sharing session and can then hand the control over to the viewer and guide them through a process.
The customer looks at your website and is interested in your offering and wants to know more. How do you enable interested customers to engage with you? With Instant demos, you place a clear call to action on your site, urging your customer to request a call. They click, fill out a simple form and your sales team’s CrankWheel interface instantly alerts them. The representative that reacts the quickest can hop on and calls your customer at once. The quicker you engage with interested customers, the higher the close rate. With the combination of quick response and screen sharing, you are increasing the chance of closing the sale significantly.