The basic idea behind insurance isn’t complicated. Most people only buy a few types of insurance; life insurance, health insurance, car insurance and homeowner insurance. They pay a certain amount on a regular basis and in a worst-case scenario, they get compensated for their loss.
When it comes to choosing the right policy, things become complicated for the customer. They have to consider the premium they are willing to pay, the policy limit and deductibles of their policy and how these factors affect each other.
That’s where insurance agents and brokers come into the picture. They are the experts in narrowing in on the best options for the customer. But they have to explain the different policy options to customers, and doing that over the phone can cause confusion for the customer.
That’s why in-person meetings have been a key success factor for insurance agents. They give the advisor the opportunity to show the difference between policies and help customers go through the paperwork. But in-person meetings have their drawbacks. Commuting to an in-office appointment can be a barrier for the customer and an agent can spend half the day traveling for just one appointment.
By screen sharing with CrankWheel, you can transform your phone calls into visual presentations and have more meetings per day.
The preview window shows you how your customer sees your presentation and where their pointer is. This gives you the opportunity to see when they are engaging with the presentation and if they are paying attention.
Most of our enterprise clients use their CrankWheel stats as one of their KPI. This is because they know that phone calls complemented with a screen sharing session increase their success rate.
The only thing that is shared is the presenter’s window. Customers don’t have to worry about sharing their webcam or their desktop.
For both internal and external compliance, recording the session is a must. If there is any dispute, it’s easy to see what was shared during the session.
CrankWheel gives managers the option to jump on a session to give feedback to their team members to improve their presentation.
Your customer can be stuck in traffic or sitting by the pool. As long as they have an Internet connection and a device, they can view a live presentation.
The convenience and efficiency of a phone call combined with the visual engagement of an in-person meeting. During a call, you simply send your customer a link via email or by text message (SMS) and they can see what you are sharing in just seconds on any device and with any browser. When you need to cover complicated matters, it’s easier to use visual aids and show the customer what you mean.
Having the customer fill out a form while on the phone can be frustrating and often creates friction. With the screen-sharing functionality of CrankWheel, your customers can see the information being filled into a form for them. But sometimes it’s more efficient to hand over control and allow the customer to fill in the relevant information. The Remote Control feature of CrankWheel gives you the ability to hand the form over to your customer while on a call. This co-browsing feature that works in any browser and on any device, empowers the customer and increases the interaction of the appointment.
The customer looks at your website and is interested in your offering and wants to know more. How do you enable interested customers to engage with you? Do you direct them to sign up to your newsletter, do you let them talk to a bot or is there a phone number buried somewhere near the bottom? With Instant Demos, you place a clear call to action on your site, urging your customer to receive a call. They click, fill out a simple form and CrankWheel instantly alerts your sales team on-screen or by text message. The representative that reacts the quickest can hop on and call your customer at once. The quicker you engage with interested customers, the higher the close rate. With the combination of quick response and screen sharing, you are significantly increasing the chance of closing the sale.